I just finished reading the Executive Summary of this report and although it is nice to be validated the information was not new or surprising to me. As someone who has been involved with the technology for a library and also the budgeting and finances the 3 significant themes that emerged are the realities that we deal with everyday. They are:
1) Technology is bringing more - not less - public library use.
2) Library infrastructure (space, bandwidth and staffing) is being pushed to capacity
3) Libraries need more technology planning and dedicated technology support.
One of the duties I really enjoy as part of my job is tracking statistics for the library. Not only is it interesting to monitor how the changes we are making really affect usage (slowly) but it also helps to keep us on track when it comes to strategic planning and budgeting. Our statistics prove out number one and a quick visit to most libraries to see the waiting list for Internet use will also confirm it.
What I find most useful about this study is that it will give me the amunition that I need to accomplish the following:
1) Defend putting a larger portion of the budget towards technology. This includes space, training, programming, bandwidth and staffing. Which leads to:
a) Increasing the staffing in the technology support area of the library so that there are staff dedicated to: training staff on use of technology, holding technology programming for patrons, research and review new technologies and trends for use in the library, use best practices in maintaining the technology structure currently in the library and preparing budgeting for technology in the library including replacement schedules, maintenance and upgrades.
b) Changing the major focus of employees away from books and towards customer service which includes the use of the technologies that the library provides. We can no longer dedicate the majority of our staff to books (choosing them, cataloging them, shelving them, and checking them out). Although these things are still important and must be done, many of them can be automated (standing orders, self-check machines, etc.), freeing up staff time to work with technology. I think staff time needs to be reallocated to match patron usage.
So in our library this will probably end up being about 50/50 when we move into our new buildings which will have the space for and have been designed for many more computers than our existing facilities. It will be interesting to see how staff adjusts and how what we do changes as we physically evolve to more technology oriented facilities.