Just How Damaging is a Bad Website?
“Whatever services we provide to people online need to be better than what we provide in person. If they’re walking in the door, they’ve made the commitment. They’ve driven, they’ve parked, they know we exist and they are a user. By contrast, online users will leave us in a second, and this is where people live. We are getting more hits to our web site than we are getting visits to our physical space and we are turning them off. We are alienating more users every day than are visiting our physical buildings in a month.
We have to be better than that.”
The above quote is from a posting at the Librarian Like Me Blog. It is from notes that Jami (Blog Owner) took during Joe Janes Keynote speech at Internet Librarian 2007.
